ABOUT THE ROLE

The Major Account Manager plays a crucial role in providing exceptional service and meeting the needs of a diverse group of clients. This role involves managing a portfolio of clients, ensuring their satisfaction and addressing any issues or concerns that may arise. The Major Account Manager is dedicated to building strong relationships with each client, understanding their unique needs and providing tailored solutions to support their success. They serve as the main point of contact for all communication and collaboration between the company and their assigned clients, ensuring clear and efficient communication at all times. The goal of the Major Account Manager is to not only meet the expectations of the clients, but to exceed them through proactive and attentive service. This role requires strong communication, organization, and problem-solving skills to effectively manage a complex portfolio of clients and deliver exceptional results.

RESPONSBILITIES

The successful candidate will:

High level service delivery for customer portfolio

• Identify and articulate service opportunities for the benefit of customers within Portfolio
• Identify and resolve service failures
• Identify systemic service issues and work with Carrier Management team to resolve

Business relationship development at all levels of both customers and related carriers

• Obtaining access to all levels of customers business facilitating opportunities for Senior Management meetings with customers
• Development and cultivation of relationships

Continual review and analysis of customer usage reports

• Consistent monitoring of customer movements in alignment with implemented services
• Providing advice to customers and carriers for constant improvement in the coordination and delivery of freight services
• Continual review of customer carrier’s services with a constant view on optimisation of delivered services

Maintenance of customer records for customer/carrier related activities

• Completion and circulation of visitation reports
• Maintenance of carrier meeting notes and commitments
• Effective maintenance of relevant customer reporting databases and reports

Successful deployment of the sales strategy

• Continuous development and revision of solutions satisfying customer requirements
• Development of additional business at existing customers
• Development of additional business with related entities or by way of recommendation.
• Provision of timely reporting and effective collation and presentation of Weekly, Monthly and Quarterly Review presentations

Effective internal business communication of customer and carrier services and supporting requirements

Identification, development, and implementation of customer KRA’s (Key result areas) KPI (Key Performance Indicators)

Identification of continuous improvement opportunities for the customer and improved yield opportunities

Professional conduct with internal and external customers

• Consistently display a time sensitive and responsible manner
• Lead by example

SKILLS, EXPERIENCE & QUALIFICATIONS

To be eligible for this opportunity, you will need to have the following skills and attributes:

• Minimum 5 years industry experience in a senior Business Development or Account Management or Customer Service role
• Ability to work under pressure during intense situations
• Outstanding negotiation skills
• Proven ability to identify and introduce ideas to enhance and increase customer and service provider quality
• Highly developed communications skills, both written and verbal
• Proven ability to work within both structured and unstructured work environments
• Excellent time management
• High IT competency including Excel, Word, Outlook, and PowerPoint
• Professional conduct and presentation

How to apply

If you are interested in this unique opportunity, please submit your application and/or email your resume to Ivonna Douglas, at ivonna@bconsult.io or call on 0433 422 980.

Good to know

A Recruitment Pool may be established for future roles with similar focus capabilities. A file will be created for you on our database for future reference. This will be available to our team in order to facilitate any suitable future hiring initiatives. Therefore, you will also be added to our mailing list.

DIVERSITY & INCLUSION

We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and those with disability.

NOTES:

• Please only apply if you fulfill the above criteria and have working rights in location.
• Due to time constraints, only shortlisted candidates will be contacted. However, we welcome you to give us a call for feedback on your application at any time on 0433 422 980.