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Gartner’s annual Supply Chain Top 25 identifies and celebrates global supply chain excellence. The 2024 edition highlights the world’s top supply chains based on business performance metrics and community opinion, showcasing leading practices and key trends.

Key Macro Trends Among the Top Supply Chains

1. People-Centric Strategies

  • Talent Engagement: Top companies prioritise attracting and engaging supply chain talent amid demographic shifts and changing employee preferences. These companies invest in people-centric strategies to enhance employee engagement, addressing basic needs like respect, recognition, autonomy, and flexibility.
  • AI Integration: Leaders use AI to streamline processes and reduce work friction, investing in knowledge management and learning systems to develop skills and enhance performance. This focus on human capital is crucial for driving high engagement and performance.

2. AI-Driven Productivity and Process Transformation

  • Generative AI (GenAI): Companies are exploring GenAI for tasks such as content creation and improving frontline experiences. However, many find traditional AI techniques like machine learning more practical for most use cases.
  • Digital Foundations: The top supply chains have robust digital capabilities, evaluating both GenAI and traditional AI to build practical applications. Success with AI depends on effectively engaging talent and preparing the workforce for AI-driven changes.

3. Antifragile Supply Chains

  • Embracing Uncertainty: Leading supply chains are moving towards an antifragile state, where they thrive amid volatility and disruption. This requires shifts in decision-making, technology use, and strategy.
  • AI as an Enabler: AI tools help these companies understand the impact of uncertainty on performance, enabling more informed decisions about resource use and investments. Attracting adaptable talent and empowering decision-making are essential for achieving antifragility.

The 2024 Gartner Supply Chain Top 25 showcases organisations that excel by focusing on people, leveraging AI, and building resilient, antifragile supply chains. These leaders provide valuable benchmarks for transforming supply chains to meet today’s complex challenges.

Read the entire report here: