ABOUT THE ROLE

The Manager Operations GF leads a team responsible for operational activities ensuring effectiveness and efficiency throughout the entire process. Ensures team achieves productivity, quality, and world-class service objectives by aligning resources and defining role expectations. Measures, monitors, and communicates results. Manages performance and supports employee growth and development. Has significant responsibility to continuously evaluate and improve operational processes, including service and cycle time optimization to meet business goals and efficiency targets. May supervise a combination of individual contributors and/or other operations leaders.

RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Outline employee role accountabilities and expectations; manage performance to ensure productivity, quality, efficiency, and service objectives are achieved.
• Support personal/professional development for assigned team; coach and guide to improve performance and drive accountability.
• Clearly communicate operations objectives and team/individual performance metrics.
• Partner with Talent Acquisition to recruit, select, and onboard qualified and diverse talent.
• Ensure execution strategy aligns with business objectives.
• Establish a culture centered on quality, process, and efficiency to drive desired service levels at appropriate costs.
• Continuously evaluate processes for efficiency and effectiveness.
• Monitor team productivity and quality results; adjust as needed.
• Ensure employee compliance to standard operating procedures and company policies.
• Develop and maintain effective relationships with internal stakeholders; review service level metrics and keep internal partners apprised of operations results, initiatives, or changes.
• Leverage technology to improve efficiency; work with operations leadership and internal stakeholders to drive system changes to improve effectiveness and/or efficiency.
• Encourage employee feedback through formal and informal channels. Acknowledge and take action on feedback to drive a trusting culture of open two-way communication, inclusivity and continuous improvement

SKILLS, EXPERIENCE & QUALIFICATIONS

To be eligible for this opportunity, you will need to have the following skills and attributes:

Required:

• Bachelor’s degree from an accredited college or university
• Minimum 8 years Global Forwarding operations experience
• Minimum 5 years of experience leading and managing teams
• Ability to travel, depending on position location

Preferred:

• Previous customer service experience
• Extensive experience working on projects and initiatives with individuals outside of peer group
• Knowledge of emerging technology and trends
• Solid written and verbal communication skills with the ability to communicate an inspiring vision and engage and motivate a team to perform at their best
• Proficiency in financial and operational performance metrics with the ability to understand and communicate them
• Strong problem solving and conflict resolution skills
• Lead change and employs a continuous improvement approach to their work
• Values a diverse and inclusive work environment

How to apply

If you are interested in this unique opportunity, please submit your application and/or email your resume to Rob Rosal at rob@bconsult.io.

Good to know

A Recruitment Pool may be established for future roles with similar focus capabilities. A file will be created for you on our database for future reference. This will be available to our team in order to facilitate any suitable future hiring initiatives. Therefore, you will also be added to our mailing list.

DIVERSITY & INCLUSION

We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and those with disability.

NOTES:

• Please only apply if you fulfill the above criteria and have working rights in location.
• Due to time constraints, only shortlisted candidates will be contacted. However, we welcome you to give us a call for feedback on your application at any time on rob@bconsult.io.