Our client is an Australian-owned, family-run global logistics company that operates in over 60 countries providing an extensive global network that opens up a world of opportunities. They specialize in import and export air freight (express and consolidated) to sea freight (LCL and FCL), international and domestic delivery companies, warehousing and distribution, customs and quarantine clearance, and customs and quarantine clearance.

They are now looking for Customer Service Representatives to join their team in Tullamarine, Melbourne with a hybrid work arrangement.

ABOUT THE ROLE

Utilising a high energy approach, the CSR will clearly identify current customer needs and how they can benefit from partnering with the company. Providing excellent customer service is essential in this position. Customer Service, industry experience, and Operational experience is preferred.

RESPONSIBILITIES

The successful candidate will:

• Help manage current customer accounts.
• Deal with a high volume of inbound and outbound phone calls.
• Maintain relationships with carriers and customers.
• Provide exceptional customer service to customers and carriers.
• Solve customer and carrier problems and help resolve issues.
• Provide shipment quotes for customers and set up shipments as required by customers.
• Order Management
• Excellent multitasking skills within their workspace as well as computer software programs.
• Be a professional representative of the company that other employees look up to.

SKILLS, EXPERIENCE & QUALIFICATIONS

To be eligible for this opportunity, you will need to have the following skills and attributes:

• High quality written and verbal communication skills.
• Ability to adapt to changes in the work environment.
• Accurate and able to produce quality work.
• Dependability
• Problem solver
• Ability to work in teams and open to others’ views.
• Quality decision making.
• To perform this job successfully, an individual should have knowledge of Cargo wise software; Internet software; Order processing systems; Spreadsheet software, and Word Processing software.
• Minimum 5 years Freight forwarding experience.
• Previous customer service experience required.
• Operational experience preferred but not required.
• Ability to calculate in all units of measure, using whole numbers, common fractions, and decimals.

How to apply

If you are interested in this unique opportunity, please submit your application and/or email your resume to Ivonna Douglas, at ivonna@bconsult.io or call on 0433 422 980.

Good to know

A Recruitment Pool may be established for future roles with similar focus capabilities. A file will be created for you on our database for future reference. This will be available to our team in order to facilitate any suitable future hiring initiatives. Therefore, you will also be added to our mailing list.

DIVERSITY & INCLUSION

We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and those with disability.

NOTES:

• Please only apply if you fulfill the above criteria and have working rights in location.
• Due to time constraints, only shortlisted candidates will be contacted. However, we welcome you to give us a call for feedback on your application at any time on 0433 422 980.