Our client is a provider of food, packaging, decor, equipment, and retail technology, offering extensive support to franchise owners of an international fast-food chain throughout their business journey.

They prioritize creating a supportive and motivating environment for each team member, ensuring their experts passionately deliver value to customers in Asia Pacific. Working with them offers the benefits of a balanced and happy lifestyle, a diverse work environment, and opportunities to contribute to a dynamic and collaborative atmosphere. They are looking for customer-focused, results-driven team players for their fast-paced global company.

ABOUT THE ROLE

The Master Franchise Director Supply & Operations will act as a subject matter expert on best practice in change management processes related to the transition of agreed markets to the MFZ business model. They will coordinate efforts with stakeholders to improve those processes and manage the changes associated with the implementation of Master Franchisees (MFZ) across Asia Pacific.

In addition to managing the in specific countries, the role will also be responsible for identifying and developing business opportunities for the use of supply chain services into MFZ’s. The RMFZM will also be responsible for the development and management of the ongoing relationship with the MFZ’s.

RESPONSBILITIES

The successful candidate will:

• Develop and implement a disengagement plan and transformation strategies to enable the smooth transition of markets to MFZ model with minimal disruption to business processes.
• Support the transformation with the development. facilitation. and communication of clear transition plan, providing guidance to the teams for effective adaptation.
• Conduct impact assessments to track affected teams and processes, risks. And dependencies and take proactive steps for mitigation.
• Liaise with the MFZ business leaders to manage the phasing of transition plans and timelines, supporting the schedule development and ensuring all agreed changes are executed at agreed milestones Continuously review and deliver a periodic report on the transition: highlighting bottlenecks and improvement opportunities to streamline workflows and improve efficiency.
• Maintain constant communication with relevant Subway stakeholders through the disengagement process.

SKILLS, EXPERIENCE & QUALIFICATIONS

To be eligible for this opportunity, you will need to have the following skills and attributes:

• Deep understanding of the business
• Excellent communication and presentation skills
• Exceptional stakeholder management skills
• Experience in process design and implementation.
• Experience in developing a transformation strategy and roadmap.
• Analytical and problem-solving skills
• Leadership and team management skills
• Demonstrated ability to leverage data insights to drive continuous improvement.
• Proactive attitude, ability to work in a fast-paced and dynamic environment.
• Drive for results.
• Travel as required.

KPI’s

• Development of structured disengagement plan and roadmap (including timeline) for defined markets
• Project milestones according to roadmap completed on-time.
• Clear communications plans created and delivered via regular meetings and in writing.
• MFZ revenue generation to meet agreed ROI targets as determined in the Service Delivery Model
• Meet agreed Master Franchisee customer SLAs.
• Periodic review and report on potential new business development opportunities with existing MFZ customers following the transition.
• Targets for total value of new business to be delivered by MFZ channel and agreed by June 2024 (e.g. xxxx AUD p.a.)

How to apply

If you are interested in this unique opportunity please submit your application and/or email your resume to tony@bconsult.io or call +61409090434.

Good to know

A Recruitment Pool may be established for future roles with similar focus capabilities. A file will be created for you on our database for future reference. This will be available to our team in order to facilitate any suitable future hiring initiatives. Therefore, you will also be added to our mailing list.

DIVERSITY & INCLUSION

We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and those with disability.

NOTES:

• Please only apply if you fulfill the above criteria and have working rights in location.
• Due to time constraints, only shortlisted candidates will be contacted. However, we welcome you to give us a call for feedback on your application at any time on +61409090434.