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Operations Manager – Ocean

Operations Manager – Ocean

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Bastian Consulting


The Manager, Operations is accountable for the overall performance and effectiveness of assigned teams, while ensuring team is appropriately staffed with the right talent and managed to expectations to achieve business objectives.

The role may work independently or in partnership with other leaders to evaluate business needs and identify, build, and implement changes that create efficiencies, improve productivity, deliver quality, and achieve desire cost to serve. Drives effective change management within teams to ensure adoption of new technologies, tools, and processes. The individual shall conduct and join internal and external meetings regularly to support business.


The duties and responsibilities of this position consists of, but are not limited to, the following:

  • Supervise and support the subordinate in the day-to-day overall operation for the accurate and
  • timely in department to ensure operations is executed efficiently and with high quality
  • Resolve the daily problem or issue to ensure the working process can run smooth.
  • Providing timely responses, customer, and internal requests /notices
  • Manage individual & team performances and balance workload.
  • Responsible for profit and loss for this department
  • Establish good relationship with shipping line
  • Responsible for operational quality and corresponding KPI
  • Collaborating with other departments to ensure business objectives are met with business plan.
  • Act as escalation point and resolve cross team conflicts.
  • Escalate operational service issues to other teams or management.
  • Escalate unresolved operational service issues to next management level
  • Responsible for implementing new processes, standards, guidelines, system when required
  • Other tasks as assigned


To be eligible for this opportunity, you will need to have the following skills and attributes:

  • Bachelor’s Degree or higher in Logistics Management or any related field.
  • Minimum 10 years’ experience in freight forwarding business, with hand-on experiencing
  • managing air freight and ocean freight operations in MNC environment.
  • Must have knowledge of export/import operations and regulations.
  • Possess strategic thinking, collaborating & interpersonal skills, team leadership, and the ability to develop staff competencies with a hands-on and positive attitude.
  • Good team player and open mind and ready for rapid change
  • Proficiency in English communication both written and spoken English.
  • Ability to work well under pressure.
  • Decision-making and problem-solving skills
  • Strong computer skills.

How to apply

If you are interested in this unique opportunity, please submit your application and/or email your resume to Genalyn Dizon, at  or call on 0272592007.

Good to know

A Recruitment Pool may be established for future roles with similar focus capabilities. A file will be created for you on our database for future reference. This will be available to our team to facilitate any suitable future hiring initiatives. Therefore, you will also be added to our mailing list.


We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and those with disability.


  • Please only apply if you fulfill the above criteria and have working rights in location.
  • Due to time constraints, only shortlisted candidates will be contacted. However, we welcome you to give us a call for feedback on your application at any time.
Upload your CV/resume or any other relevant file. Max. file size: 39 MB.

Job Overview
Logistics | Supply Chain
Offered Salary
Commensurate with experience
Job Location
Kuala Lumpur, Malaysia
Job Type