ABOUT THE ROLE

The purpose of the Major Account Manager is to act as a customer advocate and to continuously add value by integrating into their decision making and optimising the customer experience.  Focusing on four key components: operations, quality through technology, commercials, and customer service.

RESPONSIBILITIES

• Building strong relationships at multiple stakeholder levels both internally and externally
• Providing strong service levels while ensuring competitive pricing
• Contributing to ongoing improved NPS results (Customer Satisfaction Survey Results)
• Maintaining customer retention at sustainable costs
• Project management to ensure accurate, timely and actionable outcomes
• Preparing and presenting DIFOT, QBR and financial reporting in a timely manner
• Managing multi-tier customer relationships and formal contract processes
• Driving value add initiatives (integrations/IT/Solution Design)
• Providing operational assistance with an onsite presence
• Providing continuous improvement from a business perspective and demonstrating understanding of customer and market insights, including strategic consulting
• Contributing to the overall success of your portfolio through multiple programs of work, including identifying and pursuing extension business opportunities and financial initiatives

SKILLS, EXPERIENCE & QUALIFICATIONS

To be eligible for this opportunity, you will need to have the following skills and attributes:

• Minimum 1 year in previous Logistics or Supply Chain Account Management role
• Planning and delivery on a project management level
• Track record of delivering strategic outcomes
• Proven ability to build and manage relationships
• Previous experience and foundation in Customer Service or Operations role
• Track record of success in a fast paced / high volume environment
• Exposure to Supply Chain or complementary industries

BENEFITS

• Be part of an organisation that puts its people first
• Great team and workplace culture
• Uncapped Commission

How to apply

If you are interested in this unique opportunity please submit your application and/or email your resume to ivonna@bconsult.io call 0433 422 980.

Good to know

A Recruitment Pool may be established for future roles with similar focus capabilities. A file will be created for you on our database for future reference. This will be available to our team in order to facilitate any suitable future hiring initiatives. Therefore, you will also be added to our mailing list.

DIVERSITY & INCLUSION

We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and those with disability.

NOTES:

• Please only apply if you fulfill the above criteria and have working rights in location.
• Due to time constraints, only shortlisted candidates will be contacted. However, we welcome you to give us a call for feedback on your application at any time on 0433422980.