Our client is an Australian, independently owned and operated, international supply chain management specialist with decades of experience across multiple industry sectors, providing end-to-end logistic solutions.  They offer their customers a comprehensive portfolio of value-added supply chain solutions including 3PL warehousing and distribution, ocean and airfreight forwarding, customs clearance and sophisticated IT systems and tracking services.

They now have an exciting opportunity for a Customer Service Supervisor to join their team in Prestons.

Responsibilities

The successful candidate will:

• Supervise the overall performance of the Customer Service Department.
• Develop and maintain effective relationships with internal/external client base.
• Hands on leadership of a small team of customer support officers.
• Find solutions to reduce costs and increase profitability.
• Handling any customer escalations and resolution.
• Reporting on performance and investigation of stock shortages, delivery errors.
• Ensure that administrative tasks are completed daily before shift ends.
• Lead process improvement, development of SOP’s and SLA’s.
• Development of your team – training, coaching etc.
• Weekly DIFOT reporting for Customer outbound orders.
• Back up support for Site Manager when required.
• Lead & prepare yearly HACCP/Organic & ISO 9001audits.
• Conduct yearly staff appraisals for direct reports.

Skills, Experience, & Qualifications

To be eligible for this opportunity, you will need to have the following skills and attributes:

• High level of personal integrity and accountability for performance
• Customer service experience.
• Previous supervisory experience.
• Demonstrated ability to follow company policies and procedures.
• Strong written and verbal communication skills
• Completing reporting in a timely manner
• Advanced problem-solving skills
• Excellent Microsoft Office skills

How to apply

If you are interested in this unique opportunity please submit your application or email Ivonna at ivonna@bconsult.io or call +61433422980.

Good to know

A Recruitment Pool may be established for future roles with similar focus capabilities. A file will be created for you on our database for future reference. This will be available to our team in order to facilitate any suitable future hiring initiatives. Therefore, you will also be added to our mailing list.

DIVERSITY & INCLUSION

We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and those with disability.

NOTES:

• Please only apply if you fulfill the above criteria and have working rights in location.
• Due to time constraints, only shortlisted candidates will be contacted. However, we welcome you to give us a call for feedback on your application at any time on +61433422980.