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Customer Service Officer

Customer Service Officer

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Bastian Consulting

Our client is an Australian-owned, family-run global logistics company. They have offices in over 60 countries, and their extensive global network ensures that their customers have quick access to all markets, greater control, and flexibility with their logistics and overall supply chain.

They specialize in import and export air freight (express and consolidated) to sea freight (LCL and FCL), international and domestic delivery companies, warehousing and distribution, customs and quarantine clearance, and customs and quarantine clearance.

They now have an exciting opportunity for a Customer Service Officer to join their team in Condell Park, NSW.


  • Help manage current customer accounts.
  • Deal with a high volume of inbound and outbound phone calls.
  • Maintain relationships with carriers and customers.
  • Provide exceptional customer service to customers and carriers.
  • Solve customer and carrier problems and help resolve issues.
  • Provide shipment quotes for customers and set up shipments as required by customers.
  • Order Management
  • Excellent multitasking skills within their workspace as well as computer software programs.
  • Be a professional representative of their company that other employees look up to.

Qualifications & Skills

  • Minimum 5 years Freight forwarding experience.
  • Previous customer service experience required.
  • Operational experience preferred but not required.
  • High quality written and verbal communication skills.
  • Ability to adapt to changes in the work environment.
  • Accurate and able to produce quality work.
  • Dependability
  • Problem solver
  • Ability to work in teams and open to others’ views.
  • Show respect toward others with cultural differences.
  • Quality decision making.
  • To perform this job successfully, an individual should have knowledge of Cargo wise software; Internet software; Order processing systems; Spreadsheet software, and Word Processing software.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to calculate in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

How to apply

If you are interested in this unique opportunity please submit your application or email Jerrin at

Good to know

A Recruitment Pool may be established for future roles with similar focus capabilities. A file will be created for you on our database for future reference. This will be available to our team in order to facilitate any suitable future hiring initiatives. Therefore, you will also be added to our mailing list.

Diversity & Inclusion

We welcome and encourage applications from all ages and genders, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and those with disability.


  • Please only apply if you fulfil the above criteria and have working rights in Australia.
  • Due to time constraints, only shortlisted candidates will be contacted. However, we welcome you to give us a call for feedback on your application at any time.
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